Truck Mate Storage Racks, Inc. - Shipping and Return Policies

OUR PRIVACY STATEMENT

We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of our most significant responsibilities. In acknowledgment of these obligations, we have adopted the following Privacy Policy applicable to information about consumers that are acquired in the course of our business together:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.

3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.

5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

If you have questions about this privacy policy, please contact us via email. Thank you.

RETURNS

If you are dissatisfied with your purchase, you may return any unused/unopened product within 30 days of the original shipping date for an exchange or a refund of the purchase price less a 20% restocking fee.

PLEASE NOTE:

We do not accept returns for custom-made or customized items, clearance or sale items, or special order items. We do not refund the shipping costs paid nor return shipping costs.

Prior to returning an item, please contact us by telephone or email to confirm instructions. Along with your return, please include a copy of your invoice, a brief explanation of the reason for the return, and whether you would like a refund or an exchange.

RETURN SHIPMENTS

Ship your item to:

Truck Mate Storage Racks, Inc.
2305 10th St. NE
Sauk Rapids, MN 56379

For your protection, we suggest that you ship your returns via UPS, DHL, or USPS (United States Postal Service) with delivery confirmation and insurance. This protects you in the event the package is lost or damaged in transit. We do not accept liability for lost, damaged or misdirected shipments.

Please allow 7-10 business days for your return to be received and inspected. If the item(s) has (have) been returned in new, unused condition, we will issue a credit to the same credit card that was entered when you place your order. We will email you with a credit transaction confirmation and the amount credited. Most credit card companies will post credits within one or two billing cycles.

DAMAGED SHIPMENTS

If any item in your order is damaged upon receipt, please save the original box/carton, any/all packing material, and the damaged item. Do not return the merchandise! Notify us immediately so we can instruct you on the proper handling of the damaged merchandise. This will help us to replace the item(s) as quickly as possible.

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